Frequently Asked Questions

Where can I find delivery information?

Review our Shipping Information page for delivery methods, charges and estimated delivery windows.

Can I return an item?

Our Returns & Refunds page explains the process and applicable consumer rights.

How do I choose the right size or option?

Check the product page for measurements, materials, intended use and available variants before ordering.

How can I track my order?

Use the tracking link or number in your shipping confirmation email, where tracking is available. Visit our Track Your Order page for help.

How do I contact PetProw?

Email support@rosco.com or call +44 7466 905897. Business hours are Monday–Friday, 9:00 AM–5:00 PM UK time. We aim to respond within 24 hours.