Returns & Refunds

This policy does not affect any statutory rights you have under UK consumer law.

Right to cancel

UK consumers generally have the right to cancel most online purchases within 14 days of receiving the goods. If you cancel, tell us within that period and send the goods back within 14 days after notifying us. Legal exceptions may apply, including to certain personalised or sealed goods where the seal has been broken.

How to request a return

Email support@rosco.com with your order number and reason for the request. Please wait for return instructions before sending anything back; our business address is not automatically a returns address.

Condition and return costs

Please take reasonable care of items while they are in your possession. Unless an item is faulty or the law requires otherwise, you may be responsible for the direct cost of returning goods. We will explain applicable return arrangements when responding.

Refunds

Where cancellation rights apply, refunds will be issued within the timeframe required by law, generally within 14 days after receiving returned goods or evidence they have been sent back, whichever is earlier. Standard delivery charges are refunded where required by law; additional costs for upgraded delivery may not be refundable.

Faulty or incorrect items

If an item arrives damaged, faulty or incorrect, contact us promptly with your order number and photos where possible.