Shipping Policy

PetProw offers delivery options to the destinations shown at checkout. Available shipping methods, charges and estimated delivery windows are displayed before you place your order.

Order processing

Orders are processed on business days, Monday to Friday, excluding UK public holidays. Processing and delivery times can vary by product, destination and carrier. Any delivery dates shown are estimates rather than guarantees.

Tracking and delivery

Where tracking is available, we will provide tracking details after dispatch. Please check your delivery details carefully at checkout. If your order appears delayed or you have a delivery issue, contact us with your order number.

Shipping costs

Any applicable shipping charges will be shown at checkout before payment. Additional delays may occur during busy periods or because of circumstances outside our control.

Contact

Email support@rosco.com. We aim to respond to customer enquiries within 24 hours.